The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and clarify claim information
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Information relating to the claim is received and entered into the system accurately Completed |
Evidence:
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Customer is advised of organisation claims procedures and queries are responded to courteously and accurately Completed |
Evidence:
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Completeness of the information is checked Completed |
Evidence:
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All information is analysed against legislative requirements and organisation guidelines to decide for or against liability Completed |
Evidence:
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Determination is made as to whether the claim is routine and fully covered by the policy Completed |
Evidence:
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Claims not completely routine and fully within the policy guidelines are passed on to appropriate staff Completed |
Evidence:
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Information which potentially impacts in the future renewal of the policy or renewal terms is communicated promptly to the underwriter or other appropriate staff in keeping with organisational policy Completed |
Evidence:
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Determine acceptability of claim
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Acceptability of claim is determined against policy specifications Completed |
Evidence:
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Reinsurance coverage is checked Completed |
Evidence:
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Queries on facts or the valid acceptance of the claim are referred to specialists for advice where required Completed |
Evidence:
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Accept or reject claim
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Claim is processed within required timeframes and according to organisation guidelines Completed |
Evidence:
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Correct acceptance or rejection decision is made using an effective decision making process within timeframes in accordance with legislation, organisation policy and procedures and codes of practice, as applicable Completed |
Evidence:
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Referral procedures are observed where claim amounts are outside claims settlement and/or claims management authorities Completed |
Evidence:
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Decision on liability is made in light of the need to withstand scrutiny in subsequent proceedings Completed |
Evidence:
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Process claim
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Claim is registered and processed promptly in accordance with organisation guidelines and procedures Completed |
Evidence:
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Where required, payment information is passed on to appropriate staff Completed |
Evidence:
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Customer is kept informed of progress of the claim Completed |
Evidence:
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All claim information is accurately recorded Completed |
Evidence:
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Document liability decisions
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Liability decisions are clearly communicated to the relevant parties in a manner required by the legislation, operating procedures and codes of practice, as applicable Completed |
Evidence:
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Reasons for decisions are communicated promptly to client and other relevant parties Completed |
Evidence:
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Decisions are documented in such a way as to demonstrate the basis on which the decision was reached and all the evidence/information that was considered, where appropriate, and filed Completed |
Evidence:
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